If you’d like to contact us, visit our contact us page to send an email or snail mail.
We have a frequently asked questions page that will probably answer any general question you have.
Repair Your Eyeglasses
Shipping Checklist (what should you put in the box?)
- your eyeglasses
- the invoice that was generated by the web site
- the manual order form with:
- our address
- your return address
- signed form
- if you are paying by check or money order, include payment
- if you are paying by credit card, make sure that the information on the form is correct
How Long Will Your Repair Take?
Following are our time estimates for repairing your eyeglasses.
Your eyeglasses mailed via Priority Express will arrive at our shop in 1-4 days. Following are estimated shipping times to our location provided by the United States Postal Service.
- Northeast: 2-4 days
- Southeast: 2-4 days
- Southwest: 1-3 days
- Midwest: 1-3 days
- West: 1-2 days
- Alaska: 2-4 days
- Hawaii: 2-4 days
Once your eyeglasses arrive at our shop, we initiate (and usually complete) the repair in 1-5 days.
All of our repairs on eyeglasses and jewelry are guaranteed for 100 days
If our repair should break within 100 days of the repair date, simply return it to us and we will either fix your frame again at no charge to you (just $6 for return shipping)
or we’ll refund your original fee minus shipping costs.
If you have any questions about our guarantee please contact us.
We are confident we can safely weld your broken metal frames without the use of heat.
However, we are not responsible for the condition of your eyeglass frame or lenses, including former scratches, marks, or chips.
We are not responsible for items lost in the mail. If we are unable to repair your eyeglass frames, we’ll notify you by phone or email. Your glasses will then be returned at your expense ($6 shipping and handling).
Eyeglass Repair Process
We have outlined the eyeglass repair process on our three easy steps page.
If you pay by credit card, we charge your card via Paypal or Amazon. If during examination of the eyeglasses we determine that we cannot repair your frame we refund the cost of repair ( excl S+H) with the same payment method the same day.