Frequently Asked Questions

Solder must be filed or sanded off to get to the clean metal of the eye frame. The cost for cleaning off solder ranges from $10 to $25. Once we see your eyeglass frame we will contact you with an estimate for the cleaning.

Before performing the repair, we can most likely remove the glue and decontaminate the metal. If the glue contamination is extensive there might be a fee for cleaning the frames. Once we see your eyeglass frame we will contact you with an estimate for the cleaning.

Yes. We take pride in our good work and guarantee our eyeglass repair for 100 days. If your repair should break within that time, simply return your eyeglasses to us and we’ll repair your frame again at no charge to you (except the cost of shipping). Alternatively, we’ll refund your original fee.

The Laser and Argon chamber is the safest method for eyeglass repair. Since there is very little heat and no oxidation, your eyewear finish will not be impacted. Most of our clients can’t even tell where the glasses were repaired. We usually we align your frames during the repair so you won’t have to go to an optician to get that done.

Our jewelers and goldsmiths on staff can re- gold plate your frame in many cases. However each frame is different and may be plated or surface treated in a unique way or proprietary plating alloy.Therefore we need to see your frame in hand to determine the options and cost for plating

We have fully trained jewelers and goldsmiths on staff that can treat and repair your frames with the care and attention that they deserve.

If your frame is made of gold or 18karat gold plated like many frames of Cartier and Chopard and other high brands we can use real gold wire to perform the laser weld repair. 14 Karat, 18 Karat and Platinum wire is available.

Some frames will state “titanium” directly on them. You may also check with your doctor or the shop where you purchased your frames. We will test the frames when they arrive in our repair center to confirm the metal type. If you selected a standard repair, and your frames are titanium, we will call you to confirm that it is ok to move forward with the repair.

Titanium can nearly never be repaired with a torch since the oxygen needed for the flame corrodes and oxidizes the metal. We can only recommend a Laser repair inside an argon gas chamber for Titanium eyeglass frames.

Titanium frames come in the same styles as other metal frames. The difference between titanium and other metal frames is that titanium is a highly reactive metal that requires special treatment. On titanium frames, the laser weld must be done inside of an Argon chamber to prevent oxidation during welding.
When customers come to us for repairs to titanium frames, it is often at the end of an extensive search. Many opticians don’t have or know about the specific equipment required to do laser welding in an Argon chamber. We have that equipment.

We offer multiple shipping options at checkout, including insured return shipping methods like Priority Mail and Priority Express, which automatically include up to $100 of insurance.

Also, you’ll have the option to add extra return shipping insurance at checkout. This lets you increase your coverage and better protect your eyeglasses from loss or damage during transit.

While shipping issues are rare, we highly recommend selecting an insured shipping method and adding extra insurance for valuable or sentimental frames. It’s a small cost for a lot of peace of mind.

We will take great care of your eyeglasses and make sure that we don’t miss fractures or other issues that are invisible to the naked eye.

We confirm the exact breakage point, carefully clean the area, and use the laser system to weld the materials back together. The laser weld takes place in an Argon chamber and the Argon prevents oxidation of the metal during the process.

The laser weld itself is precise, exposing your glasses to very little heat (the laser repair operator is able to hold your eyeglasses in his bare hands during this process).

Because there is no oxidation and the laser is so precise, your eyeglasses will appear as new after the repair. Please take a moment to read through our testimonials to hear for yourself.

The lenses are an important component of frame alignment. Please send them.

When your eyeglasses arrive at our shop we will examine them in our 50x scope. If for some reason a repair is not possible, we will contact you right away.

We repair your glasses carefully and protect your lenses and we remove the lens during the welding process if it is required.

When we repair your glasses, we carefully handle the frame so there will be no marks on the frame and we will not injure the finish.

It’s best to pack your glasses in their eyeglass case, tissue, bubble wrap or lens cleaning cloths. Pack your glasses with order form in a sturdy well padded box.

Ordering your eyeglass repair is easier than you think. Use the Eyeglass Repair page to identify your repair or style of eyeglass frame. The shipping and packing instructions will be on the order confirmation. Next, ship your eyeglasses to us in a sturdy, insured box (enclose the form in the box).
Once your eyeglasses arrive, we examine them and verify your order. If there is a problem or question we contact you. We usually repair your eyeglasses within 1 business days from when they arrive and return them free of charge by First class mail. We can also return your glasses faster with Priority Mail.

When you ship your eyeglasses to us, it takes from 1-3 days to arrive here. In most cases we repair and return your eyeglasses the same day they are received. It takes from 1-5 days to get back to you.